Salsify experienced a critical incident on April 29, 2025 affecting Salsify Application, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2025, 03:21 PM UTC
We've received reports of the Salsify platform not loading. Our team is currently investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- identified Apr 29, 2025, 04:00 PM UTC
Our team has identified the cause of the platform unavailability and slowness. We are working on a fix to address this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Apr 29, 2025, 04:13 PM UTC
Our team has deployed a fix to the platform unavailability and slowness issues. Users should be able to use the platform without any degraded performance. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.