Salsify incident

Some Wayfair product crawls return a 'Blocked' error

Major Resolved View vendor source →

Salsify experienced a major incident on April 17, 2025 affecting Insights, lasting 20d. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 05:41 PM UTC
Resolved
May 07, 2025, 05:54 PM UTC
Duration
20d
Detected by Pingoru
Apr 17, 2025, 05:41 PM UTC

Affected components

Insights

Update timeline

  1. identified Apr 17, 2025, 05:41 PM UTC

    Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  2. identified Apr 18, 2025, 06:24 PM UTC

    Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  3. identified Apr 22, 2025, 06:00 PM UTC

    Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are actively working toward a resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  4. identified Apr 25, 2025, 06:10 PM UTC

    Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all Wayfair insights reports. With recent improvements, we are observing higher success rates. We continue to work with our data provider to resolve the ongoing data crawling issue. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  5. identified Apr 29, 2025, 07:21 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 29, 2025, 07:23 PM UTC

    All reports are functioning with improved success rates, with the exception of search. Our team is actively working with our data provider to resolve the outstanding search report issues. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  7. monitoring May 02, 2025, 06:57 PM UTC

    Additional improvements have been implemented, and as a result, all Wayfair reports are functioning with improved success rates. Our engineers are continuing to observe to ensure the issue is fully resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  8. resolved May 07, 2025, 05:54 PM UTC

    Crawl data has stabilized for all report types and this incident is now resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.