Salsify incident
Target Enhanced Content is not live on Target.com
Salsify experienced a major incident on May 12, 2025 affecting Enhanced Content, lasting 9h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2025, 04:54 PM UTC
We discovered that Enhanced Content is not live on Target.com, since Friday, May 9, 2025. We have reached out to our partners at Target.com to further identify root cause and and work towards a solution where Enhanced Content will be live again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- identified May 12, 2025, 05:08 PM UTC
Our partners at Target have confirmed that Enhanced Content for Target.com is currently down, and they are working towards a fix. We will provide further updates as we receive updates from Target on an implemented fix. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- identified May 12, 2025, 05:18 PM UTC
Our partners at Target have confirmed that this issue is on Target’s end and is impacting all content providers. Target has identified the issue and is working on a fix. We will provide further updates as we receive updates from Target on an implemented fix. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved May 13, 2025, 02:14 AM UTC
Target confirmed after pushing a fix, Enhanced Content has been restored on Target.com, and this incident is now resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.