SailPoint incident

NERM is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on August 18, 2026 affecting N. Virginia us-east-1, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 01:51 PM UTC
Resolved
Aug 18, 2026, 04:25 PM UTC
Duration
2h 34m
Detected by Pingoru
Aug 18, 2026, 01:51 PM UTC

Affected components

N. Virginia us-east-1

Update timeline

  1. identified Aug 18, 2026, 01:51 PM UTC

    SailPoint is investigating an issue with NERM that is currently impacting some of our customers for region us-west2. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Aug 18, 2026, 01:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 18, 2026, 01:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 18, 2026, 04:25 PM UTC

    This incident has been resolved.