SailPoint incident

Nerm is currently experiencing a service disruption.

Critical Resolved View vendor source →

SailPoint experienced a critical incident on October 3, 2025 affecting London eu-west-2, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 02:36 AM UTC
Resolved
Oct 03, 2025, 02:51 AM UTC
Duration
14m
Detected by Pingoru
Oct 03, 2025, 02:36 AM UTC

Affected components

London eu-west-2

Update timeline

  1. investigating Oct 03, 2025, 02:36 AM UTC

    SailPoint is investigating an issue with Nerm that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Oct 03, 2025, 02:51 AM UTC

    This incident has been resolved.