SailPoint incident

NERM is currently experiencing a service disruption.

Critical Resolved View vendor source →

SailPoint experienced a critical incident on October 8, 2025 affecting N. Virginia us-east-1 and Frankfurt eu-central-1 and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 05:52 PM UTC
Resolved
Oct 08, 2025, 09:39 PM UTC
Duration
3h 47m
Detected by Pingoru
Oct 08, 2025, 05:52 PM UTC

Affected components

N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1

Update timeline

  1. investigating Oct 08, 2025, 05:52 PM UTC

    SailPoint is investigating an issue with NERM that is currently impacting some of our customers ability to access the platform. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Oct 08, 2025, 06:17 PM UTC

    This is impacting customers who use Cisco Talos for DNS reputational ratings. Customers can add nonemployee.com to the allow list for temporary relief until reputation listing has been corrected. Also reporting the nonemployee.com domain as trusted to Cisco can help this get this issue resolved.

  3. resolved Oct 08, 2025, 09:39 PM UTC

    This incident has been resolved.