SailPoint incident

Search ingestion is currently experiencing a service disruption.

Notice Resolved View vendor source →

SailPoint experienced a notice incident on October 14, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 12d 17h. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 07:34 PM UTC
Resolved
Oct 27, 2025, 01:30 PM UTC
Duration
12d 17h
Detected by Pingoru
Oct 14, 2025, 07:34 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Oct 14, 2025, 07:34 PM UTC

    SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Oct 15, 2025, 12:25 AM UTC

    This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively.

  3. identified Oct 15, 2025, 06:28 PM UTC

    We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary.

  4. identified Oct 16, 2025, 05:49 PM UTC

    We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required.

  5. identified Oct 17, 2025, 02:21 PM UTC

    As of this morning all search data in US-East-1 has been trued up. We continue to address all other regions and will provide updates as they become available. We continue to encourage customers to open a support case if immediate assistance is required.

  6. identified Oct 17, 2025, 03:44 PM UTC

    At this point a large majority of the data has been trued up. EU-Central-1 is the only outstanding production pod experiencing issues. Staging environments may continue to see varied levels of impact. Updates will be provided as they become available

  7. monitoring Oct 17, 2025, 08:50 PM UTC

    All production environments have been restored at this time. Staging in US East 1 will continue to be impacted by source names not being searchable over the weekend with updates anticipated Monday.

  8. monitoring Oct 22, 2025, 01:22 PM UTC

    Due to the large service provider outage on Monday this cleanup work has been delayed. Work will continue today to correct the source data.

  9. resolved Oct 27, 2025, 01:30 PM UTC

    This incident has been resolved.