SailPoint incident

Identity Security Cloud is currently experiencing a service disruption.

Critical Resolved View vendor source →

SailPoint experienced a critical incident on December 5, 2025 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:13 AM UTC
Resolved
Dec 05, 2025, 09:16 AM UTC
Duration
3m
Detected by Pingoru
Dec 05, 2025, 09:13 AM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1

Update timeline

  1. identified Dec 05, 2025, 09:13 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. resolved Dec 05, 2025, 09:16 AM UTC

    A third party provider was having issues, causing our interface to fail. The vendor resolved the issue on their side