SailPoint incident

Identity Security Cloud is currently experiencing a service disruption

Minor Resolved View vendor source →

SailPoint experienced a minor incident on January 12, 2026 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 09:50 AM UTC
Resolved
Jan 12, 2026, 01:41 PM UTC
Duration
3h 50m
Detected by Pingoru
Jan 12, 2026, 09:50 AM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Jan 12, 2026, 09:50 AM UTC

    SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Jan 12, 2026, 12:29 PM UTC

    We continue to investigate this issues. Some customers may be experiencing intermittent errors.

  3. resolved Jan 12, 2026, 01:41 PM UTC

    This issue has been resolved