SailPoint incident

NERM is currently experiencing a service disruption

Minor Resolved View vendor source →

SailPoint experienced a minor incident on February 3, 2026 affecting N. Virginia us-east-1 and Frankfurt eu-central-1 and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 04:25 AM UTC
Resolved
Feb 03, 2026, 05:18 AM UTC
Duration
53m
Detected by Pingoru
Feb 03, 2026, 04:25 AM UTC

Affected components

N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1

Update timeline

  1. investigating Feb 03, 2026, 04:25 AM UTC

    We are currently investigating an issue with NERM, where archived data is appearing in the prod tenant

  2. resolved Feb 03, 2026, 05:18 AM UTC

    The SailPoint team has mitigated the service disruption with NERM.