Sage experienced a minor incident on August 13, 2026 affecting Sage Intacct, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 03:38 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Aug 13, 2026, 03:58 PM UTC
We identified an intermittent issue preventing customers in the USA from reporting transactions. All other product functionalities was performing as expected. Customers were being presented with an error message: "Synchronous Smart Event execution was unsuccessful." Customer reports transactions were succeeding only after multiple retries. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Aug 14, 2026, 04:42 PM UTC
The service continues to perform as expected, and no further issues have been observed. If you are still experiencing problems, please clear your cache and try again.
- resolved Aug 14, 2026, 08:59 PM UTC
The issue is resolved and the service is available and performing as expected.