Sage experienced a minor incident on October 12, 2026 affecting Banking Service and Sage Business Cloud Accounting ZA and 1 more component, lasting 22h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 08:41 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 12, 2026, 09:01 AM UTC
We identified an issue affecting customers in South Africa using Standard Bank, resulting in difficulties with transaction syncing, onboarding and re-authentication. Onboarding customers are presented with error message: “unfortunately something went wrong, please try again later. Connected customers are experiencing a delay in receiving transactions. Products/Service impacted SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are currently investigating.
- identified Oct 12, 2026, 03:19 PM UTC
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
- resolved Oct 13, 2026, 07:35 AM UTC
This incident has been resolved.