Sage experienced a minor incident on October 13, 2026 affecting Sage Intacct and Sage Intacct, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Sage IntacctSage Intacct
Update timeline
- investigating Oct 13, 2026, 02:28 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Oct 13, 2026, 02:54 PM UTC
We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 13, 2026, 04:00 PM UTC
The issue is resolved and the service continues to perform as expected.