Sage experienced a minor incident on October 12, 2026 affecting AutoEntry and AutoEntry and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
AutoEntryAutoEntryAutoEntryAutoEntryAutoEntry
Update timeline
- investigating Oct 12, 2026, 01:12 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Oct 12, 2026, 01:32 PM UTC
We identified an issue that was preventing customers globally from accessing the service. Customers were presented with “Bad Gateway” error message when attempting to access the service. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
- resolved Oct 12, 2026, 03:35 PM UTC
The issue is resolved and the service continues to perform as expected.