Sage experienced a minor incident on October 15, 2026 affecting Brightpearl and Brightpearl, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearl
Update timeline
- investigating Oct 15, 2026, 01:48 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 15, 2026, 02:10 PM UTC
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message. We have identified the cause of the issue and are working on a fix.
- resolved Oct 15, 2026, 04:32 PM UTC
The issue is resolved and the service is available and performing as expected.