Sage experienced a notice incident on August 13, 2026 affecting MTD ITSA, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
MTD ITSA
Update timeline
- investigating Aug 13, 2026, 12:17 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Aug 13, 2026, 12:45 PM UTC
Between the hours 10:00 UTC on August 12th and 08:30 UTC, on August 13th, customers in the UK were getting blocked when making requests to the service. All other product functionality was working as expected. The embedded services was impacted. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 13, 2026, 01:45 PM UTC
The issue is resolved and the service continues to perform as expected.