Sage experienced a major incident on October 9, 2026 affecting Sage Intacct and Sage Intacct, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:26 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 09, 2026, 10:45 AM UTC
We have identified an issue preventing a subset of customers in Europe and South Africa from using Sage Intacct. Affected customers are being presented with “503 Service unavailable” or slow performance. We have identified the cause of the issue and we are working on a fix.
- identified Oct 09, 2026, 11:15 AM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved Oct 09, 2026, 11:49 AM UTC
The issue is resolved and the service is available and performing as expected.