Sage incident

FR-e-Reporting - Degraded Performance

Minor Resolved View vendor source →

Sage experienced a minor incident on October 10, 2026 affecting AutoEntry and FR-e-Reporting and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 07:17 AM UTC
Resolved
Oct 10, 2026, 09:11 AM UTC
Duration
1h 54m
Detected by Pingoru
Oct 10, 2026, 07:17 AM UTC

Affected components

AutoEntryFR-e-ReportingGeneration Experts Connector Cloud (FR)Sage 50Sage ActiveSage ConnectSage for AccountantsSage FRP 1000 (FR)Sage IntacctSage Online (FR)

Update timeline

  1. investigating Oct 10, 2026, 07:17 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Oct 10, 2026, 07:50 AM UTC

    Nous enquêtons actuellement sur un incident empêchant les clients en France utilisant les produits ci-dessous de téléverser des fichiers dans Tax Service - FR-e-Reporting. Toutes les autres fonctionnalités des produits concernés fonctionnent normalement. Produits concernés : -AutoEntry -Sage 50 (FR) -Sage 100 (FR) -Generation Experts Connector Cloud (FR) -Sage Active -Sage Batigest -Sage Connect -Sage for Accountants -Sage FRP 1000 (FR) -Sage Intacct -Sage Online (FR) -Sage Operations (SO) -Sage X3 Cloud -Sage X3 Hosted (FR) --------------------------------------------------------------- We are investigating an issue where customers in France, using the below products, are unable to upload files into Tax Service - FR-e-Reporting. All other product functionalities are performing as expected. The products affected are: -AutoEntry -Sage 50 (FR) -Sage 100 (FR) -Generation Experts Connector Cloud (FR) -Sage Active -Sage Batigest -Sage Connect -Sage for Accountants -Sage FRP 1000 (FR) -Sage Intacct -Sage Online (FR) -Sage Operations (SO) -Sage X3 Cloud -Sage X3 Hosted (FR)

  3. resolved Oct 10, 2026, 09:11 AM UTC

    Le service fonctionne comme prévu pour les clients entièrement configurés et finalisés dans le processus d’intégration. Notre enquête a confirmé que le comportement observé pour les clients n’ayant pas encore terminé leur intégration est attendu et ne résulte pas d’un incident de service. Aucune action supplémentaire n’est requise. --------------------------------------------- The service is operating as expected for fully onboarded customers. Our investigation confirmed that the behavior observed for customers who are not yet fully onboarded is expected and is not related to a service incident. No further action is required.