Sage incident

Banking Service - Partial Outage

Minor Resolved View vendor source →
Started
Apr 14, 2026, 11:04 AM UTC
Resolved
Apr 21, 2026, 03:21 PM UTC
Duration
7d 4h
Detected by Pingoru
Apr 14, 2026, 11:04 AM UTC

Affected components

Banking ServiceSage Business Cloud Accounting ZASage Intacct

Update timeline

  1. investigating Apr 14, 2026, 11:04 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Apr 14, 2026, 11:41 AM UTC

    We have identified an issue preventing customers in South Africa from syncing new transactions and onboarding accounts with Standard Bank (Yodlee). Standard Bank customers connecting a current or savings accounts are encouraged to switch to the Standard Bank connection labelled "Standard Bank (Connection powered by Sage) – DigiME profile required". Please follow the following guide for information on connecting this new connection Setup Standard Bank direct feed Customers with credit or investment accounts who require the latest transactions will need to disconnect the bank feed and manually import bank files in the interim.

  3. resolved Apr 21, 2026, 03:21 PM UTC

    The issue is resolved and the service is available and performing as expected.

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