Sage experienced a minor incident on September 18, 2026 affecting Brightpearl and Brightpearl, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearl
Update timeline
- investigating Sep 18, 2026, 09:40 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 18, 2026, 10:01 AM UTC
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
- resolved Sep 18, 2026, 10:19 AM UTC
This incident has been resolved.