Sage experienced a major incident on September 16, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 23h 9m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearlBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesCloud ServicesBrightpearlCloud Services
Update timeline
- investigating Sep 16, 2026, 09:46 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 16, 2026, 10:17 AM UTC
We are engaged with third-party provider, Salesforce and we are waiting for updates. The products/services confirmed to be affected at this moment are: - Sage People (Cloud Ops)
- monitoring Sep 16, 2026, 08:42 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 17, 2026, 09:26 AM UTC
The issue is resolved and the service continues to perform as expected.