Ongoing since 10:20 AM UTC, affecting Sage 50.
We identified an issue preventing a small subset of RDA customers in Canada from accessing their Sage 50 files. As a workaround, stopping and resharing the files resolves the issue and enable customers to share the files. The product/service confirmed to be affected is: - Sage 50 (CA) We are currently investigating.
Affected components
Update timeline
- investigating Oct 30, 2026, 10:20 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 30, 2026, 10:41 AM UTC
We identified an issue preventing a small subset of RDA customers in Canada from accessing their Sage 50 files. As a workaround, stopping and resharing the files resolves the issue and enable customers to share the files. The product/service confirmed to be affected is: - Sage 50 (CA) We are currently investigating.
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