Sage experienced a major incident on September 28, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 07:59 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 28, 2026, 08:28 AM UTC
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in. The products/services confirmed to be affected so far are: - Sage Business Cloud Accounting (UKI) - Sage Business Cloud Payroll - Sage HR (UK) - Sage Retail
- monitoring Sep 28, 2026, 10:03 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 28, 2026, 12:03 PM UTC
The issue is resolved and the service continues to perform as expected.