Sage experienced a major incident on September 23, 2026 affecting Brightpearl and Making Tax Digital (MTD) and 1 more component, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2026, 01:23 PM UTC
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct -Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
- identified Sep 23, 2026, 03:56 PM UTC
HMRC continues to investigate the issue. We will provide further updates as soon as they become available.
- monitoring Sep 25, 2026, 03:52 PM UTC
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
- resolved Sep 28, 2026, 01:25 PM UTC
This issue is resolved. All services continue to perform as expected.