Sage incident

3rd Party Provider Salesforce Platform – Partial Outage

Critical Resolved View vendor source →

Sage experienced a critical incident on September 16, 2026 affecting Cloud Services, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 08:47 AM UTC
Resolved
Sep 16, 2026, 11:51 AM UTC
Duration
3h 4m
Detected by Pingoru
Sep 16, 2026, 08:47 AM UTC

Affected components

Cloud Services

Update timeline

  1. investigating Sep 16, 2026, 08:47 AM UTC

    We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.

  2. resolved Sep 16, 2026, 11:51 AM UTC

    This incident has been resolved.