Sage experienced a minor incident on September 14, 2026 affecting Brightpearl and Brightpearl, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 12:51 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Sep 14, 2026, 01:12 PM UTC
We have identified an issue preventing customers using the Avalara integration from performing tax calculations in the USA. This functionality is used by the majority of our US customers and a subset of customers in Europe. The BigCommerce integration was also experiencing delays. All other product functionality was performing as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 14, 2026, 03:49 PM UTC
The issue is resolved and the service continues to perform as expected.