Resolved after 1 day, affecting Sage Active, on September 1, 2026.
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
Affected components
Update timeline
- investigating Sep 01, 2026, 11:41 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 01, 2026, 12:05 PM UTC
We have identified an issue causing delays in the provisioning of new Sage Active customers in France. All other product functionality is working as expected. We are currently investigating.
- identified Sep 01, 2026, 04:09 PM UTC
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
- resolved Sep 02, 2026, 12:01 PM UTC
The issue is resolved and the service is available and performing as expected.
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