Sage incident

Sage RTX (EU) - RTX

Resolved after 5 hours 11 minutes, affecting Sage RTX (EU), on August 27, 2026.

identified Aug 27, 2026, 09:43 AM UTC

We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: - Sage RTX (EU) - SBC Payroll UK We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.

Started
Aug 27, 2026, 09:22 AM UTC
Resolved
Aug 27, 2026, 02:34 PM UTC
Duration
5h 11m
Detected by Pingoru
Aug 27, 2026, 09:22 AM UTC

Affected components

Sage RTX (EU)

Update timeline

  1. investigating Aug 27, 2026, 09:22 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Aug 27, 2026, 09:43 AM UTC

    We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: - Sage RTX (EU) - SBC Payroll UK We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.

  3. resolved Aug 27, 2026, 02:34 PM UTC

    This issue is now resolved. All services continue to perform as expected.

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