Resolved after 2 days 18 hours, affecting E-invoicing France, on August 25, 2026.
The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Aug 25, 2026, 07:53 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 25, 2026, 08:14 PM UTC
We have identified an issue where current invoices are stuck in the process for European customers. We are currently investigating.
- investigating Aug 26, 2026, 10:08 AM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- investigating Aug 26, 2026, 04:05 PM UTC
We are continuing to investigate an issue affecting the processing of some credit notes for customers using Sage e-invoicing in France.
- monitoring Aug 28, 2026, 10:14 AM UTC
The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 28, 2026, 02:17 PM UTC
The issue is resolved and the service continues to perform as expected.
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