Sage incident

Brightpearl - Partial Outage

Started
May 01, 2026, 02:42 PM UTC
Resolved
Ongoing
Duration
● 2d 12h
Detected by Pingoru
May 01, 2026, 02:42 PM UTC

Affected components

BrightpearlBrightpearl

Update timeline

  1. investigating May 01, 2026, 02:42 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified May 01, 2026, 03:01 PM UTC

    We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.

  3. monitoring May 01, 2026, 04:06 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

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