Resolved after 5 days 23 hours, affecting Brightpearl and Brightpearl, on May 1, 2026.
The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.
Affected components
Update timeline
- investigating May 01, 2026, 02:42 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 01, 2026, 03:01 PM UTC
We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.
- monitoring May 01, 2026, 04:06 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring May 05, 2026, 03:18 PM UTC
The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.
- resolved May 07, 2026, 02:17 PM UTC
The issue is resolved and the service continues to perform as expected.
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