Resolved after 16 days 6 hours, affecting Sage Expense Management, on August 19, 2026.
Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
Affected components
Update timeline
- investigating Aug 19, 2026, 09:29 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Aug 19, 2026, 09:51 AM UTC
We have identified that customers in North America and Canada are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
- identified Aug 20, 2026, 04:00 PM UTC
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
- identified Aug 24, 2026, 07:32 AM UTC
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
- identified Aug 25, 2026, 04:07 PM UTC
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
- identified Sep 01, 2026, 03:55 PM UTC
Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
- resolved Sep 04, 2026, 03:50 PM UTC
The issue is resolved and the service is available and performing as expected.
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