Sage incident
Sage Payroll Calculator Agent - Sage Payroll Agent Tax Calc
Resolved after 3 days, affecting Sage Payroll Calculator Agent, on August 14, 2026.
The service continues to perform as expected. If you are still facing issues, please contact Sage Customer Support.
Affected components
Update timeline
- investigating Aug 14, 2026, 05:25 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 14, 2026, 05:38 PM UTC
We have identified an intermittent issue in the USA preventing customers from processing payroll. Customers are being presented with an error message: "Sage 100 cannot connect to the Sage Payroll Tax Service". All other product functionalities are performing as expected. The products/services affected is: - Sage 100 US We are investigating.
- monitoring Aug 14, 2026, 10:09 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Aug 17, 2026, 04:06 PM UTC
The service continues to perform as expected. If you are still facing issues, please contact Sage Customer Support.
- resolved Aug 17, 2026, 06:03 PM UTC
The issue is resolved and the service continues to perform as expected.
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