Resolved after 1 day 5 hours, affecting Sage Intacct, on August 13, 2026.
The service continues to perform as expected, and no further issues have been observed. If you are still experiencing problems, please clear your cache and try again.
Affected components
Update timeline
- investigating Aug 13, 2026, 03:38 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Aug 13, 2026, 03:58 PM UTC
We identified an intermittent issue preventing customers in the USA from reporting transactions. All other product functionalities was performing as expected. Customers were being presented with an error message: "Synchronous Smart Event execution was unsuccessful." Customer reports transactions were succeeding only after multiple retries. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Aug 14, 2026, 04:42 PM UTC
The service continues to perform as expected, and no further issues have been observed. If you are still experiencing problems, please clear your cache and try again.
- resolved Aug 14, 2026, 08:59 PM UTC
The issue is resolved and the service is available and performing as expected.
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