Resolved after 1 hour 28 minutes, affecting MTD ITSA, on August 13, 2026.
Between the hours 10:00 UTC on August 12th and 08:30 UTC, on August 13th, customers in the UK were getting blocked when making requests to the service. All other product functionality was working as expected. The embedded services was impacted. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Aug 13, 2026, 12:17 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Aug 13, 2026, 12:45 PM UTC
Between the hours 10:00 UTC on August 12th and 08:30 UTC, on August 13th, customers in the UK were getting blocked when making requests to the service. All other product functionality was working as expected. The embedded services was impacted. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 13, 2026, 01:45 PM UTC
The issue is resolved and the service continues to perform as expected.
Your product runs on more than Sage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services