Resolved after 12 days 22 hours, affecting Banking Service and Banking Service and 1 more, on August 12, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Aug 12, 2026, 03:53 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Aug 12, 2026, 04:08 PM UTC
We have identified an issue preventing a subset of Sage Intacct customers from retrieving the latest bank transactions for accounts connected using Multi-Account Linking (the ability to connect multiple bank accounts simultaneously). All other product functionality is operating as expected. We are currently investigating the cause and are working on unblocking impacted customers as soon as possible
- identified Aug 13, 2026, 12:03 PM UTC
We continue to work on a solution to unblock the impacted customers. We apologise for any inconvenience this might.
- monitoring Aug 14, 2026, 12:18 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 25, 2026, 02:41 PM UTC
The issue is resolved and the service continues to perform as expected.
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