Resolved after 3 hours 7 minutes, affecting Sage Intacct and Network Services - Sales Use Tax, on August 12, 2026.
We have identified that a subset of customers in North America are experiencing issues when connecting to the service. We have applied a fix and the service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Aug 12, 2026, 09:07 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Aug 12, 2026, 09:33 AM UTC
We have identified that a subset of customers in North America are experiencing issues when connecting to the service. We have applied a fix and the service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 12, 2026, 12:15 PM UTC
The issue is resolved and the service continues to perform as expected.
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