Resolved after 9 hours 36 minutes, affecting AutoEntry and AutoEntry and 1 more, on August 3, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Aug 03, 2026, 03:13 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Aug 03, 2026, 03:25 PM UTC
We identified an issue preventing Sage Customer Support from both sending and receiving webchat messages to and from our customers globally when using the products listed below: -Sage HR -AutoEntry -GoProposal -Sage Earth -Sage Inventory Planner -Futrli -Sage Business Cloud Payroll International (ZA) -Sage Business Cloud Payroll International (CA) -Sage Network Inbox All other product functionality is working as expected. We are engaged with our webchat third-party provider, and waiting for updates.
- monitoring Aug 03, 2026, 05:08 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 04, 2026, 12:50 AM UTC
The issue is resolved and the service continues to perform as expected.
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