Sage incident

Banking Service - Degraded Performance

Resolved after 3 hours 34 minutes, affecting Banking Service and Banking Service and 1 more, on August 3, 2026.

identified Aug 03, 2026, 01:46 PM UTC

Our third-party AccessPay has informed us that they are undergoing an emergency maintenance which may cause delays in transaction processing for customers in the UK,US and Canada. We are engaged and working with AccessPay to resolve the issue. The affected service/product is: - Sage Intacct

Started
Aug 03, 2026, 01:10 PM UTC
Resolved
Aug 03, 2026, 04:45 PM UTC
Duration
3h 34m
Detected by Pingoru
Aug 03, 2026, 01:10 PM UTC

Affected components

Banking ServiceBanking ServiceSage IntacctSage Intacct

Update timeline

  1. investigating Aug 03, 2026, 01:10 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Aug 03, 2026, 01:46 PM UTC

    Our third-party AccessPay has informed us that they are undergoing an emergency maintenance which may cause delays in transaction processing for customers in the UK,US and Canada. We are engaged and working with AccessPay to resolve the issue. The affected service/product is: - Sage Intacct

  3. resolved Aug 03, 2026, 04:45 PM UTC

    The issue is resolved and the service is available and performing as expected.

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