Banking Service - Operational

Update timeline

1. investigating Apr 29, 2026, 08:44 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Apr 29, 2026, 08:58 AM UTC

   We have identified that customers in the UK are unable to onboard and re-authenticate with Santander Corporate Bank. Customers observe the Santander Bank login screen continues to spin but never completes the on-boarding/re-authentication. The products/services impacted: -Sage 50 Accounts -Sage Business Cloud Accounting UKI -Sage Intacct -Sage 200 Standard UKI -Sage 200 Professional We are currently investigating.

3. identified Apr 29, 2026, 03:53 PM UTC

   We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.

4. identified May 06, 2026, 02:55 PM UTC

   Third-Party Santander has acknowledge the issue and are working on resolving it as a top priority. We apologise for any inconvenience this might cause.

5. identified May 13, 2026, 02:22 PM UTC

   Third-Party Santander has confirmed that they continue to work on the issue as a top priority. We apologise for any inconvenience this might cause.

6. identified May 15, 2026, 02:48 PM UTC

   Third-Party Santander has confirmed that they have identified the cause and are working on a fix for the issue. We apologise for any inconvenience this might cause.

7. identified May 19, 2026, 01:06 PM UTC

   Third-Party Standander continues to work on a fix for the issue. We apologise for any inconvenience this might cause.

8. monitoring May 20, 2026, 05:23 PM UTC

   Third-Party Santander has successfully applied a fix. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

9. resolved May 21, 2026, 03:12 PM UTC

   The issue is resolved and the service continues to perform as expected.