Sage incident

Banking Service - Operational

Minor Resolved View vendor source →

Sage experienced a minor incident on April 30, 2026 affecting Banking Service and Sage 200 Professional SPC (UKI) and 1 more component, lasting 20d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 04:00 PM UTC
Resolved
May 21, 2026, 03:12 PM UTC
Duration
20d 23h
Detected by Pingoru
Apr 30, 2026, 04:00 PM UTC

Affected components

Banking ServiceSage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage Intacct

Update timeline

  1. investigating Apr 29, 2026, 08:44 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Apr 29, 2026, 08:58 AM UTC

    We have identified that customers in the UK are unable to onboard and re-authenticate with Santander Corporate Bank. Customers observe the Santander Bank login screen continues to spin but never completes the on-boarding/re-authentication. The products/services impacted: -Sage 50 Accounts -Sage Business Cloud Accounting UKI -Sage Intacct -Sage 200 Standard UKI -Sage 200 Professional We are currently investigating.

  3. identified Apr 29, 2026, 03:53 PM UTC

    We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.

  4. identified May 06, 2026, 02:55 PM UTC

    Third-Party Santander has acknowledge the issue and are working on resolving it as a top priority. We apologise for any inconvenience this might cause.

  5. identified May 13, 2026, 02:22 PM UTC

    Third-Party Santander has confirmed that they continue to work on the issue as a top priority. We apologise for any inconvenience this might cause.

  6. identified May 15, 2026, 02:48 PM UTC

    Third-Party Santander has confirmed that they have identified the cause and are working on a fix for the issue. We apologise for any inconvenience this might cause.

  7. identified May 19, 2026, 01:06 PM UTC

    Third-Party Standander continues to work on a fix for the issue. We apologise for any inconvenience this might cause.

  8. monitoring May 20, 2026, 05:23 PM UTC

    Third-Party Santander has successfully applied a fix. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  9. resolved May 21, 2026, 03:12 PM UTC

    The issue is resolved and the service continues to perform as expected.