Resolved after 16 hours 4 minutes, affecting Sage Intacct, on July 20, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:10 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 20, 2026, 09:18 PM UTC
We have identified an issue in the USA preventing customers from importing files like CSV, Excel, etc. All other product functionalities and performing as expected. We are currently investigating.
- monitoring Jul 20, 2026, 11:00 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 21, 2026, 01:15 PM UTC
The issue is resolved and the service continues to perform as expected.
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