Sage incident

My Sage - Partial Outage

Resolved after 20 hours 39 minutes, affecting My Sage, on July 20, 2026.

monitoring Jul 20, 2026, 02:06 PM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Started: Jul 20, 2026, 11:28 AM UTC
Resolved: Jul 21, 2026, 08:08 AM UTC
Duration: 20h 39m
Detected by Pingoru: Jul 20, 2026, 11:28 AM UTC

Affected components

My Sage

Update timeline

investigating Jul 20, 2026, 11:28 AM UTC

We have identified that customers in the UK are presented with “side by side configuration error” when attempting to upgrade to V34 via My Sage. We are currently investigating.
monitoring Jul 20, 2026, 02:06 PM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
resolved Jul 21, 2026, 08:08 AM UTC

The issue is resolved and the service continues to perform as expected.

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