Resolved after 6 hours 28 minutes, affecting Sage 50, on July 17, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Jul 17, 2026, 09:30 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 17, 2026, 09:45 AM UTC
We identified an issue where customers in the UK are receiving an error when attempting to access Remote Data Access to provision new users. The product/service affected is: Sage 50 Accounts We are currently investigating.
- investigating Jul 17, 2026, 10:51 AM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- monitoring Jul 17, 2026, 11:32 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 17, 2026, 03:59 PM UTC
The issue is resolved and the service continues to perform as expected.
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