Resolved after 2 hours 49 minutes, affecting Webchat Functionality and Webchat Functionality and 1 more, on July 14, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Webchat FunctionalityWebchat FunctionalityWebchat Functionality
Update timeline
- investigating Jul 14, 2026, 07:27 AM UTC
We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada. We are currently investigating.
- monitoring Jul 14, 2026, 08:38 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 14, 2026, 10:17 AM UTC
The issue is resolved and the service is available and performing as expected.
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