Resolved after 1 hour 43 minutes, affecting Ciel Données Mobiles for Sage 50 FR and Sage Active and 1 more, on April 27, 2026.
Le problème est résolu et le service est disponible et fonctionne comme prévu. --------------------------------------------------------------- El problema está resuelto y el servicio está disponible y funciona como se espera. --------------------------------------------------------------- Das Problem ist behoben, und der Dienst ist verfügbar und funktioniert wie erwartet. --------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.
Affected components
Update timeline
- investigating Apr 27, 2026, 11:43 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 27, 2026, 12:18 PM UTC
We identified that Sage Business Docs is unavailable for customers. This is resulting in the following impact: -Customers using Sage Active globally are unable to upload and manage files. -Customers using Sage 50 FR, are getting an error when trying to manage files, and getting errors messages when trying to access their FTP. We are currently investigating.
- resolved Apr 27, 2026, 02:01 PM UTC
Le problème est résolu et le service est disponible et fonctionne comme prévu. --------------------------------------------------------------- El problema está resuelto y el servicio está disponible y funciona como se espera. --------------------------------------------------------------- Das Problem ist behoben, und der Dienst ist verfügbar und funktioniert wie erwartet. --------------------------------------------------------------- The issue is resolved and the service is available and performing as expected.
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