E-Invoicing - Invoicing

Update timeline

1. investigating Jul 06, 2026, 10:08 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. identified Jul 06, 2026, 10:30 AM UTC

   We have identified that customers in France are experiencing delays when trying to onboard into e-invoicing. The list of products/services affected by this issue are: -Sage Active -FRP1000 -Sage 50 FR -Sage 100 FR -Sage Online -Sage X3 We are currently investigating.

3. identified Jul 06, 2026, 01:02 PM UTC

   Nous poursuivons actuellement nos investigations sur ce problème. Nous vous remercions de votre patience et de votre compréhension pendant que nous travaillons à sa résolution. ------------------------------------------------- We are continuing the investigate the issue. We appreciate your patience as we work to resolve this issue.

4. identified Jul 06, 2026, 04:08 PM UTC

   Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons en œuvre un correctif. -------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. Thank you for your patience as we work to resolve this issue.

5. identified Jul 07, 2026, 09:01 AM UTC

   We have applied a fix that have improved the situation but we are still seeing some delays in on-boarding. We continue to investigate

6. identified Jul 07, 2026, 12:49 PM UTC

   We continue to investigate the issue resulting in onboards to E-Invoicing being severely delayed. We apologise for any inconvenience this might cause.

7. identified Jul 07, 2026, 03:55 PM UTC

   Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ----------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

8. monitoring Jul 07, 2026, 04:06 PM UTC

   Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ----------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

9. resolved Jul 08, 2026, 12:12 PM UTC

   Le problème est résolu et le service continue de fonctionner comme prévu. ----------------------------------- The issue is resolved and the service continues to perform as expected.