Resolved after 1 hour 46 minutes, affecting Sage 50 Cloud (US), on July 2, 2026.
We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.
Affected components
Sage 50 Cloud (US)
Update timeline
- investigating Jul 02, 2026, 04:39 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 02, 2026, 05:08 PM UTC
We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.
- resolved Jul 02, 2026, 06:25 PM UTC
The issue is resolved and the service is available and performing as expected.
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