Sage incident

Sage Commerce - Partial Outage

Resolved after 1 day 2 hours, affecting Sage Business Cloud Accounting ZA and Sage Business Cloud Payroll International and 1 more, on June 24, 2026.

monitoring Jun 24, 2026, 04:43 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jun 24, 2026, 11:12 AM UTC
Resolved: Jun 25, 2026, 02:07 PM UTC
Duration: 1d 2h
Detected by Pingoru: Jun 24, 2026, 11:12 AM UTC

Affected components

Sage Business Cloud Accounting ZASage Business Cloud Payroll InternationalMy SageSage Business Cloud Accounting (NA)Sage Business Cloud Payroll InternationalSage for AccountantsSage Sole TraderSage ActiveSage Business Cloud Accounting (UKI)Sage Business Cloud Payroll International

Update timeline

investigating Jun 24, 2026, 11:12 AM UTC

We have identified an intermittent issue in the UK and Ireland preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected. Thank you for your patience as we work to resolve this issue.
identified Jun 24, 2026, 01:47 PM UTC

Thank you for your patience as we work to resolve this issue.
monitoring Jun 24, 2026, 04:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 25, 2026, 02:07 PM UTC

This incident has been resolved.

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