Resolved after 1 hour 47 minutes, affecting Sage 50 and Sage Business Cloud Payroll Professional, on June 23, 2026.
We have identified that updating the registration codes for customers in South Africa is not working for the following products: -Sage 50 Accounts ZA -VIP Payroll -Pastel Payroll -Sage Business Cloud Payroll Professional. These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes. We are currently investigating.
Affected components
Update timeline
- identified Jun 23, 2026, 03:18 PM UTC
We have identified that updating the registration codes for customers in South Africa is not working for the following products: -Sage 50 Accounts ZA -VIP Payroll -Pastel Payroll -Sage Business Cloud Payroll Professional. These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes. We are currently investigating.
- resolved Jun 23, 2026, 05:06 PM UTC
The issue is resolved and the service is available and performing as expected.
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