Sage experienced a minor incident on June 23, 2026 affecting Sage 50 and Sage Business Cloud Payroll Professional, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Sage 50Sage Business Cloud Payroll Professional
Update timeline
- identified Jun 23, 2026, 03:18 PM UTC
We have identified that updating the registration codes for customers in South Africa is not working for the following products: -Sage 50 Accounts ZA -VIP Payroll -Pastel Payroll -Sage Business Cloud Payroll Professional. These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes. We are currently investigating.
- resolved Jun 23, 2026, 05:06 PM UTC
The issue is resolved and the service is available and performing as expected.