Resolved after 3 days 4 hours, affecting Sage 50 Payroll and Sage Business Cloud Payroll, on June 19, 2026.
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.
Affected components
Update timeline
- investigating Jun 19, 2026, 09:51 AM UTC
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.
- resolved Jun 22, 2026, 02:23 PM UTC
The issue is resolved. All services continue to perform as expected.
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