Sage experienced a major incident on June 9, 2026, lasting 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 09, 2026, 06:32 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved Jun 09, 2026, 06:58 PM UTC
We identified an issue where Copilot chat within Intacct was not functioning for a subset of US customers who have this feature enabled. The Intacct service remained fully operational. The issue is now resolved, and the service is available and performing as expected.